112 (EU / Global GSM) · 911 (US / Canada)
Roadside Breakdown & Collision Emergency Protocol
Follow these 3 immediate safety steps during a highway breakdown or collision.
Step 1 · First 60 Seconds
Secure the Scene & Evacuate Behind Guardrail
- Switch on hazard warning lights immediately.
- Put on EN ISO 20471 high-visibility vests before exiting the vehicle.
- Have all passengers exit on the non-traffic side and move behind the safety barrier/guardrail.
- Place the warning triangle 100 m (rural) to 150–200 m (highway) behind the vehicle.
Step 2 · Injuries & Emergency Call
Call 112 (Europe/Global) or 911 (North America)
- Report exact highway number, direction of travel, and nearest kilometer/mile marker post.
- State the number of injured occupants and any fuel leak, fire risk, or blocked live lanes.
- Do not move injured persons unless there is an immediate fire or oncoming traffic hazard.
Step 3 · Documentation
Photograph Positions & Complete Accident Statement
- Take 4 wide-angle photos from all four corners showing lane markings, road signs, and vehicle positions.
- Photograph license plates, VIN plates, insurance green card/policy numbers, and close-up damage.
- In Europe/Latin America, complete and sign the joint European Accident Statement (Constat Amiable / Parte Amistoso) if there are no injuries and both drivers agree on facts.
| European Union / UK / Global GSM Emergency | 112 (Free from any mobile phone, works across EU/EEA/UK/CH) |
|---|---|
| United States & Canada Emergency | 911 (Police, Fire, Medical) |
| Brazil Highway & Emergency | 190 (Police) · 191 (Federal Highway Police PRF) · 192 (SAMU) · 193 (Fire) |
| Warning Triangle Placement | 50 m urban · 100 m rural road · 150–200 m highway / motorway |